Make sure your application have the following Privileges and Features enabled:
Export your Geofences
To be able to export your geofences you need to have them into Groups. Read more about this here.
1. Select the Group you want to export > Export Group
Import your Geofences
1. Inside the application go to Admin -> Import Template.
2. Select your Geofence export file you want to import and you will get this message:
3. Refresh your window and your Geofences should appear now under the Geofences tab as usual.