Troubleshooting odometer issues

Possible problems

• Common issue: The Odometer and GPS Distance odometer settings have been confused.
• Case 1: The track distances are too high or do not look real on the Tracks Panel or in the Reports
• Case 2: After changing the device odometer the GUI and the report still show the same distance

Description

• In GpsGate, there are two varieties of odometers: the device odometer, which receives signals directly from the device itself, and the GPS distance odometer, which computes distance traveled based on GPS data.
• Not all GPS trackers have a built-in odometer.
• If your device is compatible with its odometer, you can select it in the Device Mapper of that device.
• If no device odometer is selected, the default GPS Distance -  odometer will be used. 
• Odometers are used in Event Rules, certain reports such as Trip and Idle, and Dashboards.

Odometer and Device setup

A. If you choose to use the device Odometer your setup should be similar to:

• Device Mapper:

Device odometer type: OdometerAcc, where Device odometer input: TotalOdometer. 

Note: On the Signals and Inputs page of this device, the TotalOdometer signal should not be configurable with any variables. By default is greyed out. 

• Device setup - Accumulator:

Enable the : Device Odometer

B. The settings for the odometer based on GPS Distance should look like this : 

• Device-mapper: 

Device Odometer Type: GPS Distance 

Device odometr input: 

• Device setup - Accumulator: 

Case 1 :

The track distances are too high or do not look real on the Tracks Panel or in the Reports.

Troubleshooting: 

1. Check the odometer type in the Device Mapper, according to your device type or the settings that you need.

2. Reprocess the tracks and the reports 

3. If you have changed the default odometer setting from the Device Mapper, verify you receive the right Odometer values by looking into the Status panel or by analyzing the terminal.

Case 2 :

After changing the device odometer the GUI and the report/tracks still show the same distance

Troubleshooting:

1. Verify that the device odometer is configured correctly based on its type. Choose "OdometerAcc" for the built-in odometer or "GPS distance" for the system-calculated odometer.

2. If you change the odometer, you need to reprocess your tracking data to recalculate the values.

3. Ensure that reports' data has been reprocessed.