New device or inputs integration

In order to integrate a new device brand/model or add more inputs for existing devices, the following information is required: all the three items are required.

A list of inputs by priority

To integrate a new device, we require a short list of the most important inputs to be integrated into the plugin. We prioritize and integrate inputs upon request. The inputs will be shown in the device mapper. The inputs are specified in the protocol document by the device manufacturer.

• For Teltonika devices, we need the AVL IDs. You can find this online in the Teltonika documentation for your device.

 Terminal data

Terminal data from the device in text format (no screenshots). Even if the device is not yet supported by us, the device messages (terminal data) can still be captured in our platform. Read more about how to capture terminal data in our terminal data knowledge article.

Please copy and paste terminal data and save it as a TXT file attached to your request.

 A protocol document

• Skip this for Teltonika devices.

An official protocol document from the manufacturer. A protocol document is usually a PDF file with specifications of how the information is captured and sent from the device, the structure of the stream of data, data type specification, etc. This document is not a user manual.

These specifications have to be requested to the device manufacturer, and in most cases, is a confidential document.

Note: new integrations are done upon request by qualified customers. For more information, contact support.