Report processing quota is exceeded

Problem

The Site Admin user receives an email from GpsGate, saying that the report processing quota is exceeded for a particular application for the day:

Application XXX has exceeded the report processing limit.

Host: demo.demo.com
Limit: 3 hour(s)
Provider: Distance01
Time: 12/11/2023 13:32:38 Europe/Berlin
Affected reports: TR1000 Trip & Idle

Cause

There is a report processing time quota for each application. By default, this is 3 hours per application and day. 

There is also a rendering limit for each time a report is rendered. By default, this is 5 minutes.

Solution

Increase the processing limit of your report:

1. Log in to an application with a Site Admin user.

1. Go to Manage Applications.

Screenshot 2023-12-18 at 13.59.13.png

2. Go to Properties and increase the following parameters:

Screenshot 2023-12-18 at 14.00.37.png

If the quota was exceeded for scheduled reports, you can resend failed reports under Site Admin → ReportingScheduled

Screenshot 2023-12-18 at 14.02.04.png

Read more on the status of scheduled reports