Understanding IMEI Duplicate Error in GpsGate

When adding an asset with a unique IMEI to GpsGate, whether to the same platform or a different one, you may encounter the following error message:

"IMEI ******* is not available."

Why Does This Error Occur?

Each tracker added to GpsGate is identified by a unique IMEI (International Mobile Equipment Identity) number. The system uses this IMEI as a unique identifier to ensure there are no duplicate entries in the database. If an attempt is made to add an asset with an IMEI that already exists in the system, GpsGate will generate an error to prevent duplication.

Steps to Resolve the Error

1. Verify the IMEI: Double-check the IMEI number you are trying to add. Ensure that it is correct and unique.

2. Remove or Update Duplicate Entries: If the IMEI is found and should not be duplicated, consider removing the existing entry if it is no longer needed, or update it as necessary.

Note: You can verify the IMEI in the User Search

3. Contact Support: If you cannot resolve the issue, contact GpsGate support for further assistance. Provide details of the IMEI and any relevant screenshots, such as the error message.