How to create and import Jobs and Routes in dispatch

Read dispatch introduction.

Read dispatch setup.

Jobs

What is a Job?

A job is a task or a set of individual tasks to be performed by the worker. For example:

  • A delivery
  • A repair/service to be performed somewhere
  • A route to follow for a delivery/repair/service

Creating Jobs

You can create a new Job in different ways:

From the Dispatch panel

To create a job from the Dispatch panel, click on the + Job button

From the Map

To create a job directly from the map, right-clicking on the location and selecting Create new Job (here)

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Both options will bring up the Add Job window where you can add and edit the details for the Job. Depending on the option selected above some of the fields are pre-populated.

Job name Is the name of the task. You can input here anything you want.
Location Shows the location for the job. You can type an address in the field or pick the location directly from the map with the Pick Job Location context menu.
Scheduled Used to set a date for a Job. Jobs with a scheduled date only show up on that date. Jobs without a scheduled date show up every day. This information is sent out to workers when a job is dispatched. If the worker does not have the Dispatch app installed in his mobile phone/tablet, the link to connect will show up.
Assigned to Lets you pick a worker for unassigned jobs and for assigned jobs it shows the worker.
Status Planning: the job won't be sent to the worker yet. Dispatched to worker: the job will be sent to the worker right after saving the job.
Progress

These options will become available if the Status dispatched to worker is selected.

  • Not started: the default state of a dispatched job. 
  • Active: This status is achieved when the user click in Start in the Dispatch app.
  • Completed: when the worker completes the job in the Dispatch app.
Discussion This section allows workers and operators to add information to the Job as progress is made.
Custom fields         This option will be available if Custom Fields have been added to dispatch jobs.

 

Importing Jobs

If you want to import jobs in batch mode, you can do this by selecting Import from the advanced menu

You will be able to see the TXT format file from the CSV formatting help link in the window below.

You can also find a CSV sample here.

Routes

What are Routes?

Routes are a collection of individual Jobs that are grouped into the same group (so called Route).

Creating a Route

1. To create a Route, select Route under the Create menu in the Dispatch window.

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2. Under Details you can find several fields very similar as the ones required for a single job.

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3. Under Jobs, it is necessary to introduce at least two jobs to make a route.

  • A third job will enable the Optimize button.

You can introduce a new job by right clicking on the map

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You can also introduce a job just by typing the address

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Or you can use + Job button on the jobs panel, to add a job individually. 

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4. When you click on Save, the job will be displayed on the Worker panel.

The Route statistics will be available when you hover the mouse over the Route rectangle.

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Important Notes

There are several important things to be aware of when using the Routes feature.

  • Routes must contain a name and 2 or more Jobs to be saved. If you cannot save your Route, check that you fulfil all the criteria to create one. Standalone Jobs can still be created and managed in the usual way.
  • Routes can only be assigned to one worker. If you are trying to drag Jobs that have a different worker assigned, the Dispatch Panel will not allow you to add them. Remove the worker from the Job, or alter the worker assigned to the Route.
  • When deployed to a device, Routes are deployed as a list of Jobs. Routes are a feature designed to help operators in GpsGate deploy and manage many Jobs at once.