Tracks and trips troubleshooting

Note: Tracks is the default experience for users (previously Tracks 2.0 (Beta) in the UI). You can select Tracks (Legacy) from the Tracks panel menu.

Possible problems

I track slow-moving vehicles: the tracking points data is not accurate.
The distances displayed on the screen don't match the report
My device sent three different reports to GpsGate but on the track points I only see two of these reports. Some position reports are being filtered.

Description

Event Rules always use unfiltered data to generate events.
Reports use always filtered data to display the data.
Track filters are a set of rules that removes bad GPS data that the device has sent to the server.
Track filters also remove position updates with no new information (both related to the position and/or new signals.
All position updates in the previous situation will generate filtered tracks in your application.
Filtered tracks are shown by default.

Solutions

Activate the filter reader. This should be the default value. The filter should only be deactivated for troubleshooting.

Make sure this Privilege is enabled in your application properties in Site Admin

Select Tracks Legacy

Then select Track settings


Tracks with filter deactivated	Tracks with filter activated

Change the filter type according to the device usage: eg. for slow-moving vehicles/persons or city driving.
Change the trip definition to the default value GPS Movement or a valid input.