Troubleshooting Tracks, Trips and Odometer issues

Tracks

Problems

  • I track slow-moving vehicles: the tracking points data is not accurate.
  • The distances displayed on screen don't match the report

Description

  • Event Rules always use unfiltered data to generate the events. 
  • Reports use always filtered data to display the data.
  • Track filters are a set of rules that removes bad GPS data that the device has sent to the server. These rules will generate filtered tracks in your application.
  • Filtered tracks are shown by default.

Solutions

  • Activate the filter reader. This should be the default value. The filter should only be deactivated for troubleshooting. 

Tracks with filter deactivated Tracks with filter activated

 

Trips

Problems

  • The Trips are displaying 0 km/miles when they should display higher values.
  • Trip and Idle reports are showing wrong distance values (ex. 0 km/miles) on each trip.

Description

  • The trip definition defines the trip and idle of a vehicle.
  • The default trip option is GPS movement which is based on the vehicle's speed.

Solutions

Odometer

Problems

  • The tracks distances are too high or do not look real
  • After changing the device odometer the GUI and the report still showing the same distance

Description

  • There are two types of odometers in GpsGate: the device odometer and the server odometer.
  • Not all GPS trackers have a built in odometer.
  • If your device is compatible with its own odometer, you can select it in the Device Mapper of that device.

Solutions

  • If you change the odometer, you need to reprocess your tracking data to recalculate the values.
  • If you have changed the default odometer setting from the Device Mapper, verify you receive the right Odometer values looking into the Status panel or by analyzing the terminal.