Broadcast SMS notifications to multiple recipients

SMS notifications can be sent to multiple recipients at once. 

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Setup

  1. Install the Chat plugin
  2. Enable the Chat plugin in your application properties

Usage

1. Log in to your application and go to Windows > Broadcast message

2. Select the users/tags that will be the recipients of the message under 1. Users

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  • Note: the recipient/s should have a valid phone number in their properties.

3. On 2. Message select the sender name (optional) and input the message for the recipients.

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4. Now you can click on Send or go to 3. Summary to see the number of recipients of the message.

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The following message shows that the message was sent to the queue correctly:
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Now the recipients should have received the broadcast SMS message successfully:

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  • Note: this is a 1-way communication method from the tracking platform to the recipient. For a 2-way communication method use the standard Chat plugin functionality
  • To troubleshoot outbound SMS messages, go to Site Admin > System Tools > Queue Viewer > SMS