All my devices are offline!

BlockEnabled file

The most common problem when all devices go offline is that an earlier failed restart of the service has left the BlockEnabled file. Follow those steps in Site Admin:

Read this guide about how to solve this problem.

Firewalls

If the problem persists, check that your firewall is not blocking traffic from your devices.

1. Log in to Site Admin
2. Go to Devices (top menu)
3. Click on Test for the listeners you use.

If a test fails, verify your firewall.

Device troubleshooting

If you still have problems, check our device troubleshooting guide.