All my devices are offline!

BlockEnabled file

The most common problem when all devices go offline is that an earlier failed restart of the service has left the BlockEnabled file. Follow the steps in new Site Admin:

Read this guide about how to solve this problem.


If the problem persists, check that your firewall is not blocking traffic from your devices.

1. Go to Site Admin › Devices › Listeners

2. Click on the device Listener

3. Press on the Test connection button. 

Screenshot 2023-12-12 at 12.29.26.png

If a test fails, verify your firewall.

Device troubleshooting

If you still have problems, check our device troubleshooting guide.