Route optimization does not work

If route optimization is disabled or does not function correctly when you attempt to optimize a route, please make sure to check the following:


1. Make sure that the Microsoft C++ Redistributable is installed

This file should be installed on your server machine.


2. Make sure that you have a valid key

You must have either a Pay-as-you-go license installed, or a valid GpsGate Services Api key if you use a legacy license.



Instructions for installing a GpsGate Services Api Key

Note: these steps are not necessary if you use a Pay-as-you-go-license

  1. Obtain a GpsGate Map client API key by emailing Please supply the hostname or IP address of the server(s) that will use the API key.
  2. Log into SiteAdmin, navigate to Settings and click on Service Account
  3. Enter the API key provided by GpsGate Support
  4. Click Save