Workers and the Dispatch app

With the Dispatch app your workers can handle their tasks with a smartphone or tablet. The Dispatch plugin is used to dispatch tasks to mobile workers from the GpsGate web interface. Workers can then see details of their tasks, communicate with fleet operators and start and complete tasks from the interface.

Android Calendar       iOS Map        

 
Device and Worker Setups

In Mobile Dispatch a User is both a worker and a vehicle. A new User Type Dispatch unit that acts both as a device and a worker has been added to support this configuration. If you are using Android devices you can install the GpsGate Tracker for Android to add tracking to the device without needing any other GPS tracking equipment in the vehicle. The following device combinations are supported for Dispatch Mobile:

Android only Android smartphone with GpsGate Tracker App. GpsGate Tracker is used both to track the worker and handle Mobile Dispatch notifications
Device + Android Vehicle mounted tracker and Android smartphone with GpsGate Tracker App. Vehicle is tracked with GPS tracking device. GpsGate Tracker is only used for Mobile Dispatch notifications
Device only Vehicle mounted tracker and any smartphone. Vehicle is tracked with GPS tracking device. No Mobile Dispatch notifications, the option for non-android users

Select the right Device Type(s) for your setup in the guides below.

Add new Dispatch units

Login to VehicleTracker as an Administrator and follow these steps to add a new User as a Dispatch unit:

  1. Click on "Add new User" in the Vehicle list
  2. Select the User Type Dispatch unit
  3. Enter a Username, Password and Name (the login details are used by the worker)
  4. Check the Roles "Dispatch Worker" and "_Unit"
  5. Check the Tag "Show on map"
  6. Select Device Type(s) according to your setup
    Android only Device 1: Select Android. Check "Position Source". Enter worker phone number
    Device 2: Leave this empty
    Device + Android Device 1: Select your GPS tracking device. Check "Position Source".
    Device 2: Select Android. Uncheck "Position Source". Enter worker phone number
    Device only Device 1: Select your GPS tracking device. Check "Position Source".
    Device 2: Leave this empty
  7. Save the User

Edit existing vehicles

Login to VehicleTracker as an Administrator and follow these steps to change an existing User to a Dispatch unit:

  1. Right-click on a vehicle in the Vehicle list and select "Edit User"
  2. Change the User Type to Dispatch unit
  3. Enter a Password in the Details section (the login details are used by the worker)
  4. Check the Roles "Dispatch Worker" and "_Unit"
  5. Check the Tag "Show on map"
  6. Select device type(s) according to your setup
    Android only Device 1: Change to Android. Check "Position Source". Enter worker phone number
    Device 2: Leave this empty
    Device + Android Device 1: Keep your GPS tracking device. Check "Position Source".
    Device 2: Select Android. Uncheck "Position Source". Enter worker phone number
    Device only Device 1: Keep your GPS tracking device. Check "Position Source".
    Device 2: Leave this empty
  7. Save the User
Setup Dispatch Workspace

It is strongly recommended that you save a Workspace for Dispatch, so that the next time you login you can select your Workspace from the "Workspace" menu.

  1. Open "Dispatch" from the "Windows" menu, re-size and re-arrange the panels to suit your dispatch workflow
  2. Click on "Save as" in the "Workspace" menu and save your current user interface layout as a Workspace
Use Dispatch app

The Dispatch app lets you handle jobs assigned to you from any smartphone or tablet. You can accept and reject jobs, mark jobs as complete and route to job locations using a navigation app in the device.

Open the Dispatch mobile app and fill in the following information:

  1. Server URL
  2. Username
  3. Password


For the Server field, you can manually type in the server URL or scan a QR code to autofill it. Your server address may look like “awesometracking.example/ggs” or “192.168.1.82” for example.

To generate a QR code, the admin will use the dropdown in the Dispatch window and select Generate QR Code

*Note: please contact Support if you receive the error message “Generating a QR code lets you use the quick connect functionality from your workers’ Dispatch apps. Please contact your administrator to enable this feature.” They will supply you with an API key that will allow you to generate QR codes.

Scan this code with your phone’s camera in the Dispatch app after selecting I have a QR code on the login screen.

Sign in using the Dispatch Unit username and password you just created. 
After signing in, do NOT quit the Dispatch App.

If a popup window requests that you allow Notifications, click Allow (iOS). Notifications must be turned on/allowed to receive notifications for job updates or assignments.

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