Dispatch introduction

Dispatch allows sending jobs/tasks to workers in a very convenient and practical way.

A dispatcher will create/import these jobs from the desktop interface, and the jobs will be received by the workers on the field, using their mobile phone apps.

Read dispatch setup.

Read how to create and import jobs and routes in dispatch.

The Dispatch panel

The Dispatch window shows an overview of all jobs for the selected date. Here you can see today's progress, look at your job history and plan future jobs.

Calendar The calendar allows moving back and forward historic and planned jobs.
Job The button allows creating jobs, routes or schedules.
Unassigned It's a queue that shows all unassigned jobs that either have no scheduled date, an older scheduled date or the date you are viewing. Jobs scheduled for a future date are only visible at that date.
Worker rows      Each worker has its own row with jobs assigned. Only the workers in the current view will be displayed.
Delayed jobs The  icon will show the number of jobs that have been assigned with date and time and are being late of completion.
Job Pin Turn on 'Pin to map' if you want to keep your jobs and their location visible on the map at all times.
Job lists If you click on the icon, you'll get a more detailed report of the worker's jobs.
Advanced options In this menu, you'll be able to access to advanced features like Batch operation, QR code, Import jobs, Autocomplete, etc.

 

Cool features

  • Drag & drop jobs

It is possible to drag and drop jobs between workers to share out the workload.

Example: move jobs from the Unassigned row to assign them to a worker. 

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  • Autocomplete and automatic dispatch

You can drag and drop jobs and routes to quickly assign them to workers. You can also set conditions to both auto-complete and auto-dispatch jobs. Autocompletion saves workers from marking routine jobs complete in the mobile app. Operators can save time by using the auto-dispatch feature, which automatically dispatches created jobs each day.

Read more about automation features here.

 

  • Connect mobile app setup for workers

Workers can complete jobs in real-time in the field with the mobile app. They can also upload photos, get a customer signature for job sign-off, and even add comments and discuss a job with the operator.

It’s easy to get the mobile app rolled out to the workforce. Operators can see if a worker is missing the Dispatch app. They can send the app invite by SMS to all workers so they will be up and running in no time.