New device or inputs integration

In order to integrate a new device brand/model or additional inputs for existent devices, the following information is required.

Note: all of three steps are mandatory.

mceclip1.png A list of inputs by priority.

The inputs will be shown in the device mapper.

You can read more about these in the device mapper knowledge base guide.

Note that when it's a new device integration, we might not be able to integrate all inputs from the protocol document at once, this has to be done by priority and upon request.

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mceclip2.png Terminal data

Terminal data from the device in text format (no screenshot). Please, copy and paste terminal data and save it as a TXT file attached to your request.


Read more about how to capture terminal data in our terminal data knowledge article.

mceclip3.png A protocol document

An official protocol document from the manufacturer. A protocol document is usually a PDF file with specifications of how the information is captured and sent from the device, the structure of the stream of data, data type specification, etc. This document is not a user manual. This document has to be requested to the manufacturer itself.

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Note: new integrations are done upon request and by qualification. For more information contact support.