New device or inputs integration

In order to integrate a new device brand/model or add more inputs for existing devices, the following information is required:

Note: all of three steps are mandatory.

mceclip1.png A list of inputs by priority.

To integrate a new device, we require a short list of the top 5 most important inputs to be integrated into the plugin. We usually don't integrate all inputs from the protocol document at once (this has to be done upon request). 

The inputs will be shown in the device mapper.

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mceclip2.png Terminal data

Terminal data from the device in text format (no screenshot). Even if the device is not yet supported by us, the device messages (terminal data) can still be captured in our platform. Read more about how to capture terminal data in our terminal data knowledge article.

Please copy and paste terminal data and save it as a TXT file attached to your request.

mceclip3.png A protocol document

An official protocol document from the manufacturer. A protocol document is usually a PDF file with specifications of how the information is captured and sent from the device, the structure of the stream of data, data type specification, etc. This document is not a user manual.

This document has to be requested from the device manufacturer and it is usually confidential.

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Note: new integrations are done upon request by qualified customers. For more information, contact support.