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Andreea
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How to Reset Your Password Using the Fleet App

Accessing your fleet data directly from your phone is vital for effective fleet management. However, forgetting your account password can happen at inconvenient times, especially when you're away from your desk.

To solve this, GpsGate has introduced an enhanced version of the Fleet app, allowing you to reset your password directly from your mobile device—anywhere, even at the top of Everest!

This article provides step-by-step instructions for using the "Forgot Password" option in the Fleet app.

Requirements

Before using the "Forgot Password" feature, ensure the following:

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Steps to reset your password from your mobile:

1. Open the Fleet App

  • Launch the Fleet app on your mobile device.

2. Encounter an Error?

  • If you see the error message, "Wrong username or password", after attempting to log in with your last known password twice, tap the "Forgot Password?" button.

3. Provide Your Credentials

  • If you have logged in before, Your username will be automatically populated.
  • Alternatively, you can enter the email address associated with your account.

4. Check Your Email

  • Open your inbox and look for the *Password Recovery* email.
  • Click the Reset Password button in the email.

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5. Reset Your Password

  •  You will be redirected to a password reset form.
  •  Enter and confirm your new password.

6. Save and Login

  • Save the changes.
  • Return to the Fleet app and log in using your new password.

By following these simple steps, you can regain access to your Fleet app quickly and efficiently, no matter where you are. If you encounter any issues, contact support for assistance.

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